Shipping & Return Policy

Return Policy

All products may be returned within 14 days providing they are in the same condition they were in when received by the customer. Shipping costs will not be refunded and customer will be responsible for paying for shipping back to Delicate Touch. 

Please contact us to let us know if you are going to return a product. Returns can be sent here :

Delicate Touch
Westdale P.O. Box 89043
Hamilton, Ontario L8S 4R5
Canada

Shipping & Inventory

As we are a small, family business, our online inventory may not be perfectly up to date. If you order a product that we need to make, we will call you or send you an email to let you know how long it will take us. Most products can be made within a week or two, but sometimes it may take up to 3 weeks. 

We will ship the products as soon as they are ready and keep you up to date with the progress.