Shipping Policy

As we are a small, family business, your purchase may already be in stock. These orders are typically shipped within 1 week. If you order a design that we need to make, we will contact you via phone or email to let you know how long it will take us. Our custom orders require 3-5 weeks to complete.

All orders are shipped via Canada Post courier and are fully insured.

We will ship your jewellery as soon as it is ready and keep you up to date with the progress. 

Returns Policy

All products may be returned within 14 days providing they are in the same condition they were in when received by the customer. Shipping costs will not be refunded and customer will be responsible for paying for shipping back to Delicate Touch. 

Please contact us to let us know if you are going to return a product. Returns can be sent here :

Delicate Touch Ltd.
Westdale P.O. Box 89043
Hamilton, Ontario L8S 4R5

Thank you for shopping at Delicate Touch